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Privacy

Privacy Policy

How Lost in the Astral collects, uses, and protects the information needed to run bookings, payments, reminders, and client support.

Last updated: January 2026
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At a glance: we collect only the information needed to operate bookings and client support, we do not sell personal information, and payment details are handled by our payment provider rather than stored directly by us.

Lost in the Astral (“LITA”) respects your privacy. This policy describes how we collect, use, and protect your information when you use our booking platform and services.

1. Information We Collect

We collect information you provide when booking (name, email, phone, address when relevant, payment information via our payment processor), and usage data necessary to operate the service (e.g., session and cookie data).

2. How We Use It

We use your information to fulfill bookings, send confirmations and reminders, process payments, improve our services, and comply with legal obligations. We do not sell your personal information.

3. Sharing and Security

We share data only with service providers necessary to run the platform (e.g., hosting, payments, email). We use industry-standard measures to protect your data. Card details are handled by our payment provider and not stored by us.

4. Your Rights

You may access, correct, or request deletion of your personal data through your client portal or by contacting us. In the client portal you can request anonymization of your profile and linked data (e.g., under “Privacy & Data”).

5. Contact

For privacy questions or requests, contact Lost in the Astral via the contact information provided on the platform.

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