Effective October 23, 2026

Refund, Cancellation and No-Show Policy

Version RCP-2026-10-23-v4 # code constant LATE_CANCELLATION_POLICY_VERSION should become "2026-10-23

This policy is part of LITA's Terms of Service (governed by Oregon law) and is shown, with an unchecked acceptance box, before you pay. It applies to every LITA booking on every LITA site and replaces any older cancellation or refund wording (including the previous 24-hour wording on lostintheastral.com). Nothing here limits rights Oregon consumers may have under the Oregon Unfair Trade Practices Act (ORS 646.607 et seq.) that cannot be waived by contract.

1. Scheduled live sessions (9-Self Coaching, SRP Pastoral Counseling, Divination, promotional sessions)

When you cancel or reschedule	What happens
48 hours or more before start	No charge. Full refund of any prepaid amount, or a free reschedule.
Less than 48 hours, but 24 hours or more before start	50% of the final session total is charged; any prepaid excess is refunded.
Less than 24 hours before start, or no-show	100% of the final session total is charged.
More than 15 minutes late without contacting us	Treated as a no-show. The session still ends at the scheduled time if you join late.

How to cancel: reply to your confirmation email, email staff@lostintheastral.com, or tell the concierge. The time we receive your message is the cancellation time.
Saved card: when you book, your card is saved securely with Stripe for one possible off-session charge under this policy. You will receive a receipt for any charge.
No deposits are taken. The fee is calculated on the final session total you approved at booking.
Emergencies: documented medical emergencies, bereavement, or a crisis response may be waived at LITA's discretion. Ask us.

2. If LITA cancels or cannot deliver

If LITA cancels, does not show, or a technical failure on our side prevents the session, you choose a full refund or reschedule. If a session is cut short by our failure, we will refund or make up the missing time. If a practitioner ends a session for safety or scope reasons not caused by your breach, we refund the unused portion or reschedule.

3. Your technology

If you cannot join because of your own device, connection, or location, that counts as late or no-show under Section 1, but contact us immediately and we will try to help.

4. Written charts (Esoteric Arts — astrology, Human Design, numerology; Chart Deep Dive)

Delivered as a PDF within 24 hours after we receive complete birth data.
Before we begin preparing the chart: cancel for a full refund.
After we begin, the chart is a custom digital product made for you and is non-refundable, except: (a) we fail to deliver within 72 hours after receiving complete data and you ask to cancel, (b) the file is broken and we cannot fix it, or (c) we made an error (for example, used data different from what you gave). In those cases we correct, redo or refund.
Errors in the birth data you provided are corrected for a re-run fee shown before you agree, or free if we caught it within 24 hours of delivery.

5. Subscriptions (Waystation $17.99/month; Voyager DIY $50/month; Voyager Assisted $150/month)

Renew automatically each month until you cancel.
Cancel any time in the Stripe customer portal (link in every receipt) or by emailing staff@lostintheastral.com. Cancellation takes effect at the end of the current paid month.
Past monthly charges are non-refundable, except for a charge after a valid cancellation, a duplicate or wrong charge, or where law requires a refund.
New Voyager platform enrollments: if you cancel within 7 days of your first payment and have not completed an assisted session, we refund the first payment.
30 days' email notice before any price change.

6. Promotions

Clarity Session follows Section 1 (Divination).
Chart Deep Dive follows Section 4 (charts).
First Month Bundle ($95): one Clarity Session plus one 30-minute 9-Self Coaching Check-In, both to be used within 30 days of purchase. Each session follows Section 1. If you cancel 48 hours or more before the first session, you get a full refund. Once the first session has been delivered, the bundle is non-refundable, and a second session not used within 30 days of purchase expires with no partial refund — unless LITA could not offer you a time within the window, in which case we extend it.
Promotions are sold only through the concierge or by phone, not by public payment links.

7. Gift cards

Not currently sold online. Call (971) 588-5845 or email staff@lostintheastral.com. When issued, gift cards do not expire and carry no fees (see Terms Section 8).

8. Paused in-person and massage services (terms apply when resumed)

Section 1 applies. In addition: mobile travel charges ($100 local; $0.90/mile outside the radius) are refunded in full if you cancel 48+ hours ahead and are otherwise charged with the cancellation fee; after-hours charges ($50 at or after 8:00 PM) follow the same rule; if a practitioner arrives and cannot safely perform the service because of an undisclosed contraindication or unsafe venue, it is treated as a late cancellation.

9. How refunds are paid

Refunds go to the original payment method within 5–10 business days after we approve them (your bank may take longer). We do not give cash refunds.

10. Disputes and chargebacks

Please contact us first; we answer within 5 business days. See Terms Section 9. Your card-issuer dispute rights are not affected.

11. Why these fees exist

Practitioners reserve time exclusively for you and usually cannot rebook it on short notice. These fees are a reasonable pre-estimate of that loss, not a penalty.

Contact: staff@lostintheastral.com · (971) 588-5845 · Lost in the Astral LLC, 5441 S Macadam Ave #6788, Portland, OR 97239 · Version RCP-2026-10-23-v4 · Effective October 23, 2026